When do you take pictures?
We have a photographer present in the Ice Bar on Fridays, Saturdays and Sundays.
During our Christmas period you can find our photographer in the Ice Bar from Tuesday to Sunday.
How long do you store pictures for?
We store pictures for up to 2 months, after which they will be deleted. So if you want to order your picture, you will have to do it within 2 months of your visit.
I have purchased an instant download. I haven't received an e-mail with my photo yet. How long is the wait?
We do not send your instant download via e-mail. You simply need to log in to your user account on our photo website, go to Order Information and click on the dowload link in Action column (blue circle with green arrow). Depending on your setting this will download into your temporary files, you will then be able to open and save your photo.
I can't find my picture, where is it?
We only upload pictures of high quality, so even if you think that your picture was taken during your visit to Belowzero Ice Bar, it may not have been uploaded to the photo website.·
I don't want my picture displayed, how can I remove it?
How long does it take to get the picture after I order it?
We endeavour to send all purchases as soon as possible, but please allow up to 10 days for delivery. Feel free to contact us on 020 7478 8910 with any queries.
What is a lightbox?
A lightbox is a way for you to store a number of pictures that you can email to friends or that you can come back to and view at a later date. To create a lightbox you must first create a free account.